F A Q
What services does MW Laundry offer?
MW Laundry provides premium laundry services in Dubai, including dry cleaning, stain removal, fabric care, ironing, delicate handling, eco-friendly cleaning, alterations, and garment preservation. We also specialize in shoe cleaning, leather care, suede cleaning, bag cleaning, whitening, and scent freshening.
Where is MW Laundry located?
MW Laundry operates in Dubai Investment Park 1, serving key areas such as Dubai South, DIP1 & 2, Motor City, Sports City, Arabian Ranches 1-3, The Villa, Majan, JVC, JVT, Golf Estates, Production City, Al Furjan, and Discovery Gardens.
How does MW Laundry ensure premium garment care?
We use high-quality cleaning solutions, advanced stain removal techniques, and eco-friendly detergents. Our staff is trained to handle delicate fabrics like silk, cashmere, wool, and designer garments with specialized techniques.
What makes MW Laundry different from other laundries in Dubai?
MW Laundry offers a luxury laundry experience, ensuring that each client’s preferences, fabric sensitivities, and scent choices are permanently recorded and followed. Our focus on personalized service, premium quality, and eco-conscious cleaning sets us apart.
Can MW Laundry handle large bulk orders?
Yes, we cater to bulk laundry services for hotels, spas, salons, and corporate clients, ensuring premium cleaning, timely deliveries, and competitive pricing.
Pickup & Delivery
Do you offer free pickup and delivery?
Yes, we provide free laundry pickup and delivery in Dubai for orders above a minimum value. Check our service areas to confirm availability.
How do I schedule a pickup?
You can schedule a pickup via WhatsApp, call, or through our website. We offer flexible pickup and delivery slots to fit your schedule.
What are the delivery time options?
Our standard delivery takes 24-48 hours, but we also offer express laundry service for same-day or next-day returns at a fee. (100% extra for same day service – 50% extra for next day service)
Pricing & Payment
How much does laundry service cost?
Our pricing varies based on the service type. We provide premium laundry pricing based on garment type, material, and required treatment. Contact us for a detailed price list.
What payment methods do you accept?
We accept cash, credit cards, debit cards, and online payments for your convenience.
Eco-Friendly Laundry Services
Are your cleaning solutions environmentally friendly?
Yes, MW Laundry uses eco-friendly detergents and sustainable cleaning methods that are safe for your garments and the environment.
How does MW Laundry contribute to sustainability?
We encourage hanger and bag returns, use biodegradable cleaning agents, and are in the process of providing reusable garment covers to reduce waste.
Specialized Services
Do you offer dry cleaning for luxury brands and designer wear?
Yes, our designer garment dry cleaning service ensures high-end brands receive specialized treatment.
Can you remove tough stains like ink, wine, or oil?
Absolutely! Our expert stain removal service effectively treats tough stains while preserving fabric integrity. Here’s an added bonus, if we can’t remove the stain we don’t charge for stain removal*.
Do you clean wedding dresses and evening gowns?
Yes, we provide wedding dress preservation and evening gown cleaning, ensuring delicate fabrics and embellishments are protected.
Do you offer shoe and bag cleaning services?
Yes, MW Laundry specializes in leather, suede, and fabric shoe cleaning, along with handbag cleaning and restoration services.
Do you clean household items like bedsheets, carpets, and curtains?
Yes! We offer professional cleaning for household fabrics, including bedsheets, duvets, carpets, curtains, and upholstery.
Customer Support & Policies
What happens if my clothes get damaged?
We take extreme care with all garments, but if an issue arises, we will assess and resolve it based on our service policy.
Can I provide specific washing instructions?
Yes! Our personalized laundry service allows you to specify temperature settings, detergent preferences, and folding or hanging options.
How do I contact customer support?
You can WhatsApp, call, or email us for any inquiries, complaints, or special requests.
Express & Emergency Services
Do you offer urgent laundry services?
Yes, our express laundry service in Dubai ensures your clothes are cleaned and returned on the same day.
Is there an extra charge for express service?
Yes, express services come with additional charges. Same day services will be charged double while next day services will be charged at 50% extra.